Isolate the Problem to Solve the Problem

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A small company president’s role involves much more than sitting in a corner office. Jody Millsap gets his hands dirty. “My personality is not that I can be content sitting in an office,” he said. “I like to interact with the customers, help with sales calls, and getting my hands on the equipment. President is just a title. You have to be a jack of all trades. I like to be out doing stuff and staying busy.”

By Michelle Segrest, Navigate Content, Inc. - Reporting for Valve World, Valve World Americas, and Pump Engineer

Solving problems for his customers is what sets Jody Millsap apart from the pack. “I love to investigate a problem and find a solution,” the 50-year-old president and owner of Water Solutions Engineering said. “This is what I really enjoy. This is one reason why I like to do consulting in addition to our regular work. The customer I started consulting with in 2012 had a 15-year-old problem. It was water related and we were able to solve it. This is what I really love to do—go in and help a customer solve an issue—to show what the problem was and show how we solved it. The gratification of doing that means the world to me.” To read the full story, please follow this link.