Culture Changed at this Indiana Refinery

A WorkPlace Excellence Program redefines the way CountryMark operates every day and makes maintenance take a back seat to reliability.

By Michelle Segrest, Reporting for Maintenance Technology

For 73 years, the CountryMark maintenance team operated in a reactionary mode—and they were good at it. In a crucially competitive market, the Mount Vernon, IN, oil refinery leadership team realized the operation needed a complete overhaul to streamline processes, get control of inventory, and optimize workflow. Through a carefully conceived and well-executed plan, it is making a 180-degree switch to a predictive and preventive structure that has already increased production, decreased equipment failure, and saved costs. To find out how the CountryMark team achieved this goal and implemented the program, read the full story